Online Payment


- Customers can use ATM / Visa / MasterCard / JCB… to make payments for Renewal premium and First premium.

- Your payment request will be further processed by the ATM card-issuing bank or CyberSource, the world's largest payment management company (under the VISA organization).

- CathayLife does not store your card directly. To ensure safety, all your card information is stored only by CyberSource, the world's largest payment management company (under the VISA organization).


Method of fee payment

1. Log in to the application => Select "Insurance" => Select "Life Insurance Cathay"

2. Enter the number of contracts => click "Continue"

3. Check "contract information" => select "Type of fee to pay" => click "Continue".

4. Select the source of payment (money from MoMo wallet/ link bank/ other source of money) => Check "transaction details" => click "Confirm".

5. Confirm "Successful transaction".


Method of fee payment

Step 1: Access: check/payment/pay Cathaylife premium (

Step 2: Enter Policy number => Click “Next”.

Step 3: Check “Policy Information”.

Step 4: Choose the payment that you want to pay =>Click “Next”.

Step 5: Input cellphone number.

Step 6: Select Payment source (Money source from Payoo Wallet/ Linked Bank Account/ Other money source) => Input information as request.

Step 7: Confirm “Transaction is successful”.


Method of fee payment

Step 1: Access Cathay Life's Merchant Online Portal.

Step 2: Enter Policy number => Click “Next”.

Step 3: Check “Policy Information” => At the payment method, select “ShopeePay”.

Step 3:

- In case of using a smartphone: Directly navigate to ShopeePay Wallet application.

- In case of using a computer: Use your smartphone to open the ShopeePay Wallet application and scan the QR code on the computer screen.

Step 5: Select Payment source (Money source from ShopeePay Wallet/ Linked Bank Account/ Other money source) => Check “Transaction Details” => Click “Confirm”.

Step 6: Confirm “Transaction is successful”.


Payment Method

Step 1: Log in to the Zalo Pay app => select "Insurance Fee."

Step 2: Choose the insurance name.

Step 3: Enter the Contract Number => Press "Continue."

Step 4: Select the payment period => verify customer information => Press "Pay."

Step 5: Choose the funding source => Press "Confirm Transaction."

Virtual Account at Sacombank

For immediately receive “Submitted Premium” notice, please use Virtual account at Sacombank – is one of Cathaylife partner.

Customer login to your bank App Banking/ Internet Banking:

Option 1: Scan VietQR code

Step1: Open your QR code in Cathay remind premium letter.

Step2: Open scan QR function in your APP banking.

Step3: Move your camera to QR code in Remind premium letter.

Step4: Press “Transfer” to confirm payment

Step5: Input your banking password or OTP that Bank SMS to you and press “Continue to complete payment”.

Please remember: Customer can use VietQR on APP Mobile Banking of BIDV, Vietinbank, VietinBank, Agribank, Vietcombank, ABBANK, SCB, IVB, NCB, SHB, Maritime Bank, …

Option 2: as below details:

Bank account: CATHAY + [Policy number/ Processing number].

Cathaylife account name: Công ty TNHH Bảo hiểm Nhân thọ Cathay Việt Nam

At Sacombank

Amount: Your premium


Pay via bank transfer

You can also make a payment using your own bank. Please use the below details for all premium payments:

Cathaylife account name: Công ty TNHH Bảo hiểm Nhân thọ Cathay Việt Nam.

[Policy number/ Processing number] + [Full name of the policy owner].


Cathaylife account number: select any one of the below:

060001500077 at Sacombank.

1024918-001 at IVB – Head Office

77939398 at ACB – Minh Chau Office

Nationwide branches list:

Go to any nationwide branches of Sacombank, ACB, IVB. Simply give your Cathaylife policy number to staff in order to make a payment without any service fee.

Nationwide branches list:

Pay via your Agent/Collector

Pay via your Agent/Collector: For more convenient to Customer, you can request our Collector or your Agent to go to your house to collect Premium.

Through Service Center

Customer can pay renewal premium right at the Cathay's Service. After payment customer will receive renewal premium receipt from Customer Service Center staff of Cathay.

Operation time
Centers from Monday to Friday: 8:30 AM to 17:30 PM
Cathay’s Customer Service Center
  • VINA Building, 5th Floor, 131 Xo Viet Nghe Tinh St, Binh Thanh District , Ho Chi Minh City.
  • Phone: (84-28) 6255 6389 - Fax: (84-28) 6255 6388
  • 2nd Floor, Tan Da Court Building, no. 86 Tan Da Street, Ward 11, District 5, Ho Chi Minh City
  • Phone: (84-28) 73050879 - Fax:

Important note when paying insurance premiums

  • When paying insurance premiums for any representative of CathayLife Vietnam, please request a valid receipt for the paid fee.
  • Within 03 working days, if you do not receive a message/email from CathayLife confirming the fee, please contact us immediately by phone 028 - 6255 6393. For online payment method , Cathaylife Vietnam only applies to premiums (including the first premium and periodic premium).
  • Therefore, the payments are not consistent with this regulation, CathayLife will pay the amount of money received by the method that you have paid after deducting bank expenses incurred (if any).
  • Adjustments that change the premium may lead to the adjustment or cancellation of the invoice. The new invoice is issued to replace the issued invoice (if any) will be informed by us

Branches, transaction offices

Contact Info