Through Service Center

Customer can pay renewal premium right at the Cathay's Service. After payment customer will receive renewal premium receipt from Customer Service Center staff of Cathay.

Operation time
Centers from Monday to Friday: 8:30 AM to 17:30 PM

Cathay’s Customer Service Center

Through Directly Served Agent

Customer contacts his/her Directly Served Agent to request for renewal premium payment. After payment customer will receive renewal premium receipt from Agent.

Through Directly Served Collector

Customer contacts Cathay's Service Centers to request for renewal premium payment, Cathay's Service Center will assign professional collector go to customer's home for premium collection. After payment customer will receive renewal premium receipt from Collector.

Through Cathay Auto Pay service

Customer can choose Cathay Auto Pay service to ensure his/her premium payment on time and accurate. Cathay also offer 1% premium discount for customer who uses this service (and premium from 1M).
Customers only need to perform 3 steps:

Fill in the form of Auto Pay register and submit to Cathay's Service Centers

Make sure the balance in the bank account enough to pay premium. Sacombank will automatically deduct money form customer's account to pay premium when due date, and notify cuctomer after successful transaction

Online Payment

- Customers can use ATM / Visa / MasterCard / JCB… to make payments for Renewal premium and First premium.

- Your payment request will be further processed by the ATM card-issuing bank or CyberSource, the world's largest payment management company (under the VISA organization).

- CathayLife does not store your card directly. To ensure safety, all your card information is stored only by CyberSource, the world's largest payment management company (under the VISA organization).

Payment via bank - Post Office

Saigon Thuong Tin Commercial Joint Stock Bank (SACOMBANK)

Customer should take reminding letter or his/her ID card to any branch counter of Sacombank to pay premium without service charge.

List of offices in Vietnam

Asia Commercial Joint Stock Bank (ACB)

Customer should take reminding letter or his/her ID card to any branch counter of ACB to pay premium without service charge.

List of offices in Vietnam

Vietnam Post (VNPost)

Customer should take reminding letter or his/her ID card to any Post office VNPTcounter to pay premium without service charge.

List of offices in Vietnam

THE SHANGHAI COMMERCIAL & SAVINGS BANK (SCSB)

Customer should take reminding letter or his/her ID card to any branch counter of SCSB to pay premium without service charge.

List of offices in Vietnam

PAYMENT OF INSURANCE COSTS THROUGH PAYOO

With the desire to bring the best service to Customers, CathayLife has successfully cooperated with VIETUNION Company (PAYOO) to expand payment channels for customers.

Payments guideline on Payoo's channels:

Pay online at:

here

Download the app :

List of payment stores via Payoo :

here

PREMIUM PAYMENT THROUGH MOMO E-WALLET

In order to provide good customer service, Cathay continues to open new payment channels via MoMo e-wallet. Help customers pay renewal fees conveniently and quickly. Customers who buy Cathay Life Insurance can pay via MoMo e-wallet.

Download the app:

Online payment at:

Step 1: Log in to the app => Select "Insurrance" => Select "Cathay Life life insurance".

Step 2: Enter the insurance policy number of the customer

Step 3: Check the information of the policy=> Select "Continue".

Step 4: Select Payment source (from MoMo / Bank account linked / Other money) => Check transaction details => Select "confirmation".

Step 5: Confirm successful online transactions.

Salary deduction service

This method is only applicable to employees of Cathay life Vietnam Company. When using this service, you are entitled to a discount of 1% - 3% of the total renewal premium (depending on the premium term of the contract)